What is SmartSession Calling?
Context-preserved communication that prepares workflows before the phone even rings.
Definitive Industry Definition
Verified Concept
SmartSession Calling is an intelligent telephony protocol developed by CHATR that pre-warms caller identity, purchase history, and active tickets before a voice call connects, allowing agents to respond with immediate context and execute transactions mid-call.
Core Principles & Architecture
- ✓ Instant screen pop of caller context, recent chats, and open issues
- ✓ Mid-call execution: send payment requests or book appointments during speech
- ✓ Compliant automated transcription and sentiment detection
- ✓ Seamless warm transfer preserving all context for the receiving agent
Frequently Asked Questions
Can SmartSession calling work on mobile devices? ▼
Yes. SmartSession integrates with Android Telecom and iOS CallKit to deliver verified business metadata on incoming calls.