Zendesk + CHATR: Modern WebRTC Voice & WhatsApp for Support Teams

Replace expensive Zendesk Talk per-minute fees with crystal-clear WebRTC voice and unified messaging.

Executive Summary & Definition Direct Answer

The CHATR Zendesk Integration provides an omnichannel communication substrate for Zendesk, replacing expensive legacy telephony with browser-native WebRTC calling and unifying WhatsApp customer interactions directly inside Zendesk tickets.

Performance Telemetry & System Benchmarks

62%
Telephony Savings
Reduced Zendesk Talk phone costs
+40%
First Contact Resolution
Full context at call pickup

Key Architectural Capabilities

  • ✓ Seamless PBX replacement: cut voice calling costs by up to 65% with WebRTC
  • ✓ Automatic Zendesk ticket generation and status updates from customer messaging
  • ✓ SmartSession context pop displaying recent ticket history on incoming voice calls
  • ✓ SI ticket summaries automatically drafted upon call termination

Interactive Web Tools

Frequently Asked Questions

Can we keep our existing support numbers? ▼
Yes. CHATR supports phone number porting and direct SIP forwarding into Zendesk.

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