Salesforce + CHATR: SmartSession VoIP & Auto-Logged Calls
Embed crystal-clear WebRTC voice calling and WhatsApp threads directly inside Salesforce CRM.
Executive Summary & Definition
Direct Answer
The CHATR Salesforce Integration embeds browser-native WebRTC calling and multi-channel messaging directly into Salesforce CRM, automatically logging call recordings, duration, SI summaries, and WhatsApp transcripts without manual data entry.
Performance Telemetry & System Benchmarks
45 mins/day
Admin Time Saved
Per sales rep on automated call logging
+35%
Connect Rate
Verified caller identity trust badge
Key Architectural Capabilities
- ✓ Embedded Salesforce CTI softphone with click-to-call and call transfer
- ✓ SmartSession context pop displaying lead history before the phone even rings
- ✓ Automatic call recording, transcription, and sentiment tagging in lead records
- ✓ Bidirectional WhatsApp chat synchronization matching contact phone numbers
Interactive Web Tools
Frequently Asked Questions
Does this require desk phones or SIP hardware? ▼
No. Calls route directly through the web browser and mobile apps using WebRTC.
Explore Related Universes & Architecture
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