Salesforce + CHATR: SmartSession VoIP & Auto-Logged Calls

Embed crystal-clear WebRTC voice calling and WhatsApp threads directly inside Salesforce CRM.

Executive Summary & Definition Direct Answer

The CHATR Salesforce Integration embeds browser-native WebRTC calling and multi-channel messaging directly into Salesforce CRM, automatically logging call recordings, duration, AI summaries, and WhatsApp transcripts without manual data entry.

Performance Telemetry & System Benchmarks

45 mins/day
Admin Time Saved
Per sales rep on automated call logging
+35%
Connect Rate
Verified caller identity trust badge

Key Architectural Capabilities

  • Embedded Salesforce CTI softphone with click-to-call and call transfer
  • SmartSession context pop displaying lead history before the phone even rings
  • Automatic call recording, transcription, and sentiment tagging in lead records
  • Bidirectional WhatsApp chat synchronization matching contact phone numbers

Interactive Web Tools

Frequently Asked Questions

Does this require desk phones or SIP hardware?
No. Calls route directly through the web browser and mobile apps using WebRTC.

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